Refund policy

At this time we do not accept returns or exchanges unless the item is damaged in transit. 

To start a return, you can contact me at returns@sarahflorekstudio.com with photos of the damaged package and damaged art upon receiving it. If your return is accepted, I will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted.

You can always contact me for any return question at returns@sarahflorekstudio.com

Damages and Issues

Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Refunds

I will notify you once I've received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.